Frequently Asked Questions - FAQ's

What's the difference between Chemdry and other carpet cleaning methods?

Chemdry cleans carpets in an entirely different way to all other methods. Chemdry’s patented system uses a unique, hot-carbonating process and a naturally based cleaning solution that is safe and non-toxic. The system employs a combination of heat and carbonation to help break down dirt deeply embedded in carpet or upholstery fibres. Millions of tiny effervescent bubbles lift the dirt to the surface, allowing it to be easily cleaned away rather than becoming further embedded into the fibre. The gentle process does not harm carpet fibre or fabrics and there is no risk of shrinkage.

By using a fraction of the water required with alternative cleaning methods, no excess water is left behind in which mould or bacteria can thrive. Carpets dry in 1-2 hours, NOT DAYS, as with some carpet cleaning methods. And because Chemdry uses ‘The Natural®’ instead of detergents or shampoos, there are no sticky dirt-attracting residues left behind following a clean, so carpets stay cleaner for longer.

How often should I have my carpets cleaned?

At least every 6-12 months – it has actually been proven that carpets that are periodically cleaned and protected have a longer life span and durability than carpets that are cleaned less frequently. Allergy sufferers and properties with pets may need more regular cleaning depending on individual circumstances. Carpet is also healthier for allergy sufferers than floorboards if maintained regularly, because carpet acts as a filter trap for dirt and dust instead of it circulating through the air.

How long will the cleaning take to do?

This will depend on how many rooms we are cleaning, the size of the rooms, how soiled the carpet is and how clear you have been able to make the area. As a general guideline, 2 rooms could be cleaned in around 45 minutes to 1 hour, while 6 rooms may only take as little as 2 hours.

Do I have to move out all the furniture?

We ask that you kindly move your fragile items and the smaller things that you can easily manage, such as side tables, plants, dining chairs. Items such as lounge suites and dining tables we can move as we go. Large items that are rarely moved, such as heavy wooden beds, large heavy bookcases, pianos or TV entertainment units are best left in position and we’ll clean around them.

What else do I have to do to be prepared for your visit?

You will need to make sure that the electricity is on at the property, and if possible, provide us with access to a hot water supply. You do not need to pre-vacuum as we will vacuum with an industrial strength vacuum cleaner prior to commencing your clean. As a general rule of thumb, it is a good idea for you to vacuum at least once a week to take care of your carpets in between cleans.

If you have any pets please ensure they are restrained while our technician is on site. Most pets, no matter how good-natured, may be distressed by a stranger entering their home. Finally, we will require payment on the day and can accept cash, cheque, bank transfer or most major credit cards.

How soon can I walk on the carpet after it's been cleaned?

Carpets cleaned by Chemdry Express can be walked on within 1 hour of completed cleaning; however, if possible, it is always best to wait until they are completely dry. You can expect them to be dry in around 1-2 hours after our technician leaves your premises.

What are the benefits of carpet protection?

Chemdry Protectant provides that “window of opportunity” for you to immediately remove common household stains as they occur. Carpets that are unprotected can absorb spills so quickly that even your best efforts to remove them are fruitless. Chemdry Protectant creates an invisible barrier that helps keep stains (like cordial and wine) from becoming a permanent part of the carpet fiber. While no carpet is “stain-proof”, Chemdry Protectant gives your carpet a fighting chance.